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We take your feedback seriously, your experience is very important to us.

We use Feefo, the independent business review experts to collate your feedback. All reviews and opinions are publicly displayed and used to calculate our customer service score which is based on the percentage of positive reviews we receive.

This year we were delighted to be awarded a Gold Trusted Service Award by Feefo, for consistently achieving a score of 95% or higher.

What are people saying about MagicBreaks?

Your experience in booking with MagicBreaks | Rating:
Customer comment: Gail was brilliant. She made sure that we got the best value deal possible. She was very attentive and did her absolute best. Would highly recommend to anyone. Read more
Support team reply: Hi there, thank you for choosing MagicBreaks and for sharing your experience booking with us. We are delighted to know that a member of our team were on hand to assist, we will be sure to pass on your kind words to Gail.

We remain at your disposal should you have any questions in the meantime and wish you a truly magical trip.

Kindest regards,
Christina


Your experience in booking with MagicBreaks | Rating:
Customer comment: Amy has been magnificent, going above and beyond to answer any queries. I’ve been emailing her for well over a year for various things regarding the trip and she’s always replied. Just recently got our try to Disneyland Paris booked. Can’t recommend her enough. Read more
Support team reply: Hi there, thank you for choosing MagicBreaks and for sharing your experience booking with us. We are delighted to know that a member of our team were on hand to assist, we will be sure to pass on your kind words to Amy.

We remain at your disposal should you have any questions in the meantime and wish you a truly magical trip.

Kindest regards,
Christina


Your experience in booking with MagicBreaks | Rating:
Customer comment: Sophie was really helpful, gave us a great deal. Can’t wait for our magical holiday Read more
Support team reply: Hi there, thank you for choosing MagicBreaks and for sharing your experience booking with us. We are delighted to know that a member of our team were on hand to assist, we will be sure to pass on your kind words to Sophie.

We would greatly appreciate if you could also share your feedback on Trustpilot: https://uk.trustpilot.com/review/magicbreaks.co.uk

We remain at your disposal should you have any questions in the meantime and wish you a truly magical trip.


Kindest regards,
Christina


Your experience in booking with MagicBreaks | Rating:
Customer comment: Jason made the process really easy and gave me all of the options available to help me make an informed choice. Read more
Support team reply: Hi there,

Thank you for taking the time to share your feedback with us here at MagicBreaks.

We are delighted to know that a member of our team were on hand to assist. We will be sure to pass on your kind words to Jason and remain at your disposal should you have any further questions in the meantime.

Kind regards,
Christina


Your experience in booking with MagicBreaks | Rating:
Customer comment: Easy to book, just trying to work out how to book restaurants 60 days before when have no idea of what we are doing or what is available as it says chose from 60 places to eat but no information when it states click here? Read more
Support team reply: Hi there,

Thank you for sharing your feedback with us.

Please visit the following link: https://magicbreaks.co.uk/disney-extras/disney-meal-plans/ for more information on each meal plan and which restaurants they cover as well as how to make dining reservations with the Disney Dining Team.

We remain at your disposal should you have any further questions in the meantime.

Kind regards,
Christina


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