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MagicBreaks Reviews

We take your feedback seriously, your experience is very important to us.

 

We use Feefo, the independent business review experts to collate your feedback. All reviews and opinions are publicly displayed and used to calculate our customer service score which is based on the percentage of positive reviews we receive.

 

We are delighted to have been awarded the Platinum Trusted Service Award by Feefo for consistently achieving a score of 95% or higher three years in a row!

What are people saying about MagicBreaks

Average Customer Rating: 4.8/5
Independent Service Rating based on 125 verified reviews
Read all reviews
Independent Service Rating based on 125 verified reviews
Customer rating:
"Dawn was very helpful with helping me book my holiday, she has gone above and beyond to help me. I have had to make slight adjustments since making my booking but even this has been easy to do."
Thank you for sharing this with us, we will pass on your kind comments to Dawn. We wish you a magical holiday.
Customer rating:
"Easy website to use and the prices are good. Have booked and paid deposit. Hopefully the rest of my experience with magic breaks will be as good."
Thank you for sharing your recent booking experience with us. We look forward to sending you on a magical holiday!
Customer rating:
"Excellent customer service from a lovely lady called Dawn. She listened to all my requirements. And found us our perfect trip."
This is great to hear, we'll pass on your kind words to Dawn. We hope you have a magical trip.
Customer rating:
"Was looking at deals on Disneyland Paris and MagicBreaks had it all ..loads of options and great prices. Just what we were looking for."
Thank you for taking the time to leave a review. It's great to hear that you were pleased with your MagicBreaks booking experience. We wish you a magical holiday to Disneyland Paris!
Customer rating:
"Faye provided a great service. Promptly booking us a cruise, keeping in touch and sorting things out very efficiently. Magic Breaks have been great with refunds in the pandemic, I have full faith in them."
Thank you for sharing this feedback with us on your recent booking experience, we wish you a magical cruise.
Customer rating:
"Magic Breaks travel sales consultant, Amy Stevens, went above and beyond to make sure we could have the holiday we wanted. Exceptional service. Thank you Amy!"
Thank you for sharing your feedback with us. We will pass on your kind comments to Amy. We wish you a magical holiday.
Customer rating:
"Rachel at the other end the phone was more than helpful, she answered all my questions and was confident to go ahead with booking"
Thank you for the 5* review and great feedback. We hope you have a magical holiday!
Customer rating:
"The Customer support i received helped me through each stage of my booking was excellent. I now have the perfect surprise for my children."
Thank you for taking the time to leave a review of your customer service experience with us. We wish you a magical holiday and hope the children love their surprise!
Customer rating:
"The original trip has been delayed/cancelled now due to COVID restrictions and closure of Disneyland Paris but Faye Foat was always very professional and responsive to any questions or concerns that we had."
Thank you for taking the time to leave your feedback with us. If you have some further feedback on how we could have achieved 5* we would love to hear it? We're always trying to improve our customers experience and strive to offer 5* service to all our customers.
Customer rating:
"Second time booking with magicbreaks as our first trip was cancelled, after receiving a refund thought we’d try again......very helpful staff and great service"
We're so pleased to hear you have chosen to re-book with us. We wish you a magical holiday!
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