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MagicBreaks Reviews

We take your feedback seriously, your experience is very important to us.

 

We use Feefo, the independent business review experts to collate your feedback. All reviews and opinions are publicly displayed and used to calculate our customer service score which is based on the percentage of positive reviews we receive.

 

We are delighted to have been awarded the Platinum Trusted Service Award by Feefo for consistently achieving a score of 95% or higher three years in a row!

What are people saying about MagicBreaks

Average Customer Rating: 4.8/5
Independent Service Rating based on 6579 verified reviews
Read all reviews
Independent Service Rating based on 6579 verified reviews
Customer rating:
"I will for sure recommend you! Belinda was so nice! And what a service that she called me! Also great help with the payment! I can' t wait to go to Disney next year. I will for sure book with magicBreaks agian."
Thank you for sharing such a lovely review. We will pass on your kind comments to Belinda, who is a valued member of our team. We look forward to hearing from you when you're ready to book your next magical break.

Kind regards,

Anna
Customer rating:
"Extremely helpful nothing was too much trouble. Explained everything well."
Thank you for sharing your experience with us here at MagicBreaks,.

We are delighted to know that our team were on hand to assist, providing you with exceptionally helpful service and remain at your disposal should you have any further questions in the meantime.

Kind regards,
Christina
Customer rating:
"Good service. After spending a lot of money. You’re left Waiting to long for a confirmation email which is quiet nerving."
Hi there, Thank you for taking the time to share your feedback with us here at MagicBreaks.

Pease note, once a booking has been made online, an email is sent to confirm that we have received your booking request. We ordinarily allow up to 48 hours to issue a booking confirmation, in which case, may we please confirm how long after you made your booking, did you receive your confirmation.

Please let us know if you have any further questions in the meantime.

Kind regards,
Christina
Customer rating:
"Louise got back to me really quickly with lots of quotes and we ended up with a great deal and money off a future holiday."
Hi there,

Thank you for taking the time to share your feedback with us here at MagicBreaks.

We are happy to know that a member of our dedicated team were on hand to assist and to know that you found our prices competitive and offers, namely our September SuperDeals of appeal.

We remain at your disposal should you have any further questions in the meantime.

Kind regards,
Christina
Customer rating:
"The lady that delta with me know I was on my dinner break and that I only had 40 minutes she did everything with professional advice and attitude she was amazing"
Hi there, thank you for taking the time to share your feedback with us here at MagicBreaks.

We are delighted to know that a member of our team were on hand to assist in helping you book your magical trip in a professional and efficient manner.

We remain at your disposal should you have any further questions in the meantime.

Kind regards,
Christina
Customer rating:
"Excellent Irene was so helpful and tailor made our break for our needs giving us options at the same time. So polite and interested in us too first class customer service."
Thank you so much for taking the time to share your feedback with us.

We are delighted to know that a member of our dedicated team were on hand to assist, providing you with exceptional customer service, in arranging a trip that best suited you needs.

We remain at your disposal should you have any further questions in the meantime.

Kind regards,
Christina
Customer rating:
"Booking was easy, and upcoming questions had been answered at once.
So by now I'm very satisfied, and waiting for the results of my booking in Paris."
Thank you for taking the time to share your feedback with us here at MagicBreaks.

We are delighted to know that our team were on hand to assist in answering any questions you may have had and remain at your disposal should you have any further questions in the meantime.

Kind regards,
Christina
Customer rating:
"Our request was taken care of promptly and efficiently. We had to reschedule our vacation because of the Covid-19 to a later date. The team facilitated the change for us in a stress free manner. They were a silver lining in our Covid-19 travel experience."
Thank you so much for taking the time to share your feedback with us here at MagicBreaks.

We are very happy to know that our team were on hand to assist with your booking during these unprecedented times and remain at your disposal should you have any further questions in the meantime.

Kind regards,
Christina
Customer rating:
"Louise was very helpful with the online chat. She then offered to phone me back and answer all my questions and then book my holiday."
Hi there,

Thank you for taking the time to share your feedback with us.

We are delighted to know that a member of our dedicated team were on hand to assist through the live chat function, with any questions you may have had and wish you a truly magical trip in the meantime.

Kind regards,
Christina
Customer rating:
"I absolutely could not fault the customer service that magic breaks have provided. I called to enquire about a package, had the details emailed to me for future reference and was able to book via email when I was ready. Rachel was so helpful, answered our many questions and we can’t wait to go to..."
Hi there,

Thank you for taking the time to share your feedback with us here at MagicBreaks.

We are absolutely delighted to know that a member of our team were on hand to assist.

We will be sure to pass on your great words to Rachel and remain at your disposal should you have any further questions in the meantime.

Kind regards,
Christina
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