Disney's Terms & Conditions

For stays at Disneyland Hotel: an alternative package will be offered at Disney’s Hotel New York – The Art of Marvel. We will provide appropriate price reduction to compensate for the difference in hotel category.

For stays at Disney’s Hotel Cheyenne up to 30 June: an alternative package upgrade will be offered at Disney’s Newport Bay Club.

For stays at Disney’s Davy Crockett Ranch:  

For arrivals from 10 to 30 November: an alternative package upgrade will be offered at Disney’s Newport Bay Club.

For arrivals from 1 December 2021 to 31 March 2022, guests will be offered an alternative package at Disney’s Sequoia Lodge.

For stays at Disney’s Hotel Santa Fe:

For arrivals up to 22 October: an alternative package upgrade will be offered at Disney’s Hotel Cheyenne.

For stays at Disney’s Sequoia Lodge: an alternative package upgrade will be offered to customers at Disney’s Newport Bay Club for arrivals up to 30 November 2021.

Disneyland® Paris have released adjustments to their booking and cancellation policies, if you are due to travel to Disneyland Paris they offer the following options:

Hotel Bookings - for arrivals up to and including 31st July 2021

• Guests have the opportunity to postpone their holiday stay (Hotel + Ticket package) at the same price, and with the same components, for an arrival date up to 30th March 2022 (excluding the period from 15th - 31st October 2021 included and from 16th December 2021 to 8th January 2022 included), subject to hotel availability on the selected date.

• Otherwise, you may modify your booking at current market available price for arrivals from 31 March 2022 onwards or may cancel their holiday stay with the applicable cancellation fees*.

Hotel Bookings - for arrivals from 1st August 2021

• Guests may modify their booking at current market available price or may cancel their holiday stay with the applicable cancellation fees*.

*Either zen guarantee allowing for cancellation without fees, except insurance and transport fees if applicable up to 7 days before the start of the holiday or standard terms as per our sales terms and conditions within 7 days before the start of the holiday)

Tickets & Annual Passes

• If you hold a non-dated ticket, it will remain valid with the same conditions and calendar depending on the ticket type, when the Parks reopen.

• If you have Disneyland® Paris Express Tickets valid during the closure period, the tickets will be cancelled and refunded in full.

• Tickets for Buffalo Bills Wild West Show not included in a hotel package and valid for a visit during any closure period, will be cancelled and refunded in full.

We are contactable at customercare@magicbreaks.co.uk , on Live Chat at www.magicbreaks.co.uk or 0330 880 5006.

In line with direction from health experts and government officials, Disney Cruise Line sailings are cancelled on the Disney Dream departures through August 6, 2021, Disney Fantasy departures through August 28, 2021, Disney Wonder departures through September 19, 2021, and Disney Magic departures in the US through November 4, 2021.

Guests booked on affected sailings who have paid their reservation in full will be offered the choice of a cruise credit to be used for a future sailing, or a full refund. Guests who have not yet paid their reservation in full will automatically receive a refund of what they have paid so far.

If your circumstances have changed and you would now like to cancel your reservation, you may do so for a full refund of the original voyage fare paid.

We are contactable at customercare@magicbreaks.co.uk , on Live Chat at www.magicbreaks.co.uk or 0330 880 5006.

Walt Disney World Resort in Florida have released the following updated policy:

As a result of physical distancing, capacity in restaurants and availability of dining experiences is very limited and certain experiences such as Character dining cannot be provided. Because of this, we have also made the difficult decision to cancel and temporarily no longer offer Disney Dining plans. We recognise the inconvenience this poses and we’re deeply sorry.
 

We have contacted customers who are affected by this change.

We are contactable at customercare@magicbreaks.co.uk , on Live Chat at www.magicbreaks.co.uk or 0330 880 5006.